CUSTOMER SERVICE
Onlıne Purchase
Where can I purchase ?
Tarık Ediz garments are available on our official website, in our stores, and at selected B2B
retailers worldwide. For more information, please visit our Stores or Stockists page.
Can I place an order wıthout creatıng an account?
Yes, you can place an order as a guest. However, by creating an account, you can save your
shipping and billing addresses, view your order history, and track your current orders.
How can I contact you?
You can contact us by sending an e-mail to online@tarikediz.com or by reaching out to our
customer service team via phone. Our team will get back to you as soon as possible. Please
allow up to 24 hours for a response. Enquiries sent on weekends or public holidays will be
responded to on the next business day.
What sıze should I order?
You can refer to our Size Chart for general size guidance. If you are between sizes, we
recommend choosing the larger size and having it altered if needed. Alteration services are
available at our stores in Istanbul. You may also contact our customer service team by sharing
your measurements, and we will be happy to assist you in selecting the most suitable size.
Whıch countrıes do you shıp to?
We offer worldwide shipping. All orders are dispatched from our central warehouse in
Istanbul
Is ıt safe to order from your onlıne store?
Your shopping experience at Tarık Ediz online stores is protected with the highest security
standards. All payment transactions are processed using advanced encryption technologies,
and your personal information is kept strictly confidential.
What ıf I want to change or cancel my order?
We do not offer order changes or cancellations once an order has been placed. Exchanges are
only possible in cases where the product is found to be defective or damaged on our side.
Shıppıng & Delıvery
How do I track my order?
You can track your order through our website. Once your order has been shipped, your
tracking details will be made available.
When wıll I reveıve my order?
Ready-to-ship items are delivered within 2–4 business days. For made-to-order items,
delivery takes approximately 9–11 business days.
Can I collect my order in the showroom?
Yes, you can collect your order from our showroom. Please make sure to contact us in
advance via email at online@tarikediz.com so we can prepare your order.
How much do I pay for shıppıng?
We offer free shipping on all orders.
Payment
What payment methods does Tarık Ediz accept?
We accept credit cards, debit cards, and PayPal. Payments can be made in 3 installments.
When will I be charged?
Payment is taken upfront at the time of order placement.
Returns & Exchanges
Do you offer refunds?
We do not offer refunds.
How can I request a return or exchange?
We do not offer returns or exchanges. However, if the item is found to be defective or
damaged due to our responsibility, we take full responsibility and offer an exchange.